Effective Date: August 22, 2026

Welcome to The OG Vendor.

This Return & Refund Policy explains the conditions under which customers may request a return, exchange, replacement, or refund for products purchased through The OG Vendor marketplace.

The OG Vendor operates as an online marketplace connecting customers with independent sellers. Because products are supplied by different sellers, return conditions may vary depending on the product, seller, and nature of the issue. However, all returns and refunds must comply with this Policy and applicable law.

By placing an order through The OG Vendor, you agree to the terms of this Return & Refund Policy.

1. Eligibility for Returns

Customers may request a return where the product:

• Is defective or damaged upon delivery.

• Is materially different from the product description or images provided by the seller.

• Is the wrong item, size, colour, quantity, or variation ordered by the seller.

• Is missing essential parts or accessories that were included in the product listing.

• Qualifies for a return under the applicable seller's stated return terms.

• Qualifies for a return under applicable consumer protection laws.

Products must generally be returned in their original condition, including original packaging, accessories, manuals, tags, and other items supplied with the order, where applicable.

Certain products may be subject to additional return restrictions or may be non-returnable.

2. Return Period

Customers should submit a return request within [7/14/30] days of receiving the order.

The applicable return period may be different for certain products where the seller has clearly stated a different return period on the product listing or where applicable law provides otherwise.

A return request submitted after the applicable return period may be rejected unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

3. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, condition, or applicable legal restrictions.

Examples may include:

• Personalised or customised products.

• Products made specifically to a customer's specifications.

• Perishable goods.

• Products that cannot be resold for health or hygiene reasons once opened.

• Digital products or downloadable products after access or download has occurred, where permitted by law.

• Products that have been used, damaged, altered, or tampered with by the customer.

• Products specifically identified as non-returnable on the product listing.

• Products where a return is restricted or prohibited by applicable law.

Where a product is defective, damaged, counterfeit, incorrectly supplied, or otherwise covered by mandatory consumer protection rights, these exclusions may not apply.

4. Damaged, Defective, or Incorrect Products

Customers should inspect their orders as soon as reasonably possible after delivery.

If you receive a product that is damaged, defective, materially different from its description, or incorrect, please contact The OG Vendor through our customer support or Contact Us page as soon as possible.

We may request:

• Your order number.

• Photographs or videos showing the condition of the product.

• Photographs of the packaging and shipping label.

• A description of the problem.

• Other information reasonably necessary to investigate the claim.

Depending on the circumstances, the available resolution may include:

• A replacement.

• A repair.

• A return and refund.

• A partial refund.

• Another appropriate remedy permitted by applicable law.

5. Change-of-Mind Returns

Where permitted by the applicable product listing and applicable law, customers may request a return because they have changed their mind or no longer require the product.

Change-of-mind returns may be subject to the following conditions:

• The request must be submitted within the applicable return period.

• The product must be unused and in resalable condition.

• Original packaging, tags, accessories, and documentation should be included.

• The customer may be responsible for return shipping costs.

• Original shipping or delivery fees may not be refundable unless required by applicable law.

Not all products or sellers may offer change-of-mind returns.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Seller or The OG Vendor may be responsible where:

• The wrong product was sent.

• The product arrived damaged.

• The product is defective.

• The product is materially different from its description.

• The return is required because of an error attributable to the seller or marketplace.

The Customer may be responsible where:

• The customer changed their mind.

• The customer ordered the wrong size, colour, variation, or quantity.

• The customer no longer wants the product.

• The return is otherwise permitted as a discretionary return and is not due to a seller or product fault.

Return shipping arrangements will be communicated to the customer when the return request is approved.

7. How to Request a Return

To request a return, customers should:

1. Contact The OG Vendor through the Contact Us page or the applicable order-support channel.

2. Provide the order number and relevant product information.

3. Explain the reason for the return.

4. Provide photographs or other evidence where requested.

5. Wait for return instructions before sending the product back.

6. Package the product securely and follow the return instructions provided.

Customers should not send products to a seller or other address without receiving return instructions, unless otherwise instructed.

8. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

The OG Vendor and/or the relevant seller may review the request to determine whether the product and circumstances qualify for a return.

We reserve the right to request reasonable evidence before approving a return, particularly where the customer reports damage, defects, missing items, or that the product does not match the listing.

Once approved, the customer will receive instructions regarding the return process.

9. Inspection of Returned Products

Returned products may be inspected by the relevant seller or The OG Vendor before a refund, replacement, or other resolution is provided.

A return may be rejected or the refund may be reduced where permitted by applicable law if the product:

• Has been used beyond what is reasonably necessary to inspect or assess it.

• Has been damaged after delivery due to customer handling.

• Is missing parts, accessories, packaging, or other items supplied with the product.

• Shows signs of alteration or misuse.

• Does not correspond to the product purchased.

Nothing in this section limits any mandatory rights the customer may have under applicable law.

10. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the order, unless otherwise agreed or required by applicable law.

Refunds may include the purchase price of the returned product and, where applicable, eligible delivery or return costs.

The timing of the refund may depend on:

• Completion of the return process.

• Inspection or confirmation of the returned product.

• The payment provider or financial institution used for the transaction.

The OG Vendor is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or other third-party financial institution.

11. Partial Refunds

In certain circumstances, The OG Vendor or the relevant seller may offer a partial refund instead of requiring a return.

A partial refund may be appropriate where:

• A minor defect does not prevent the product from being used.

• A product has minor damage that the customer agrees to keep.

• Part of an order is missing.

• Another mutually acceptable resolution is available.

Any partial refund offered will depend on the circumstances of the individual case and applicable law.

12. Exchanges and Replacements

Where available, customers may request an exchange or replacement instead of a refund.

An exchange or replacement is subject to product availability.

If the requested replacement is unavailable, The OG Vendor or the relevant seller may offer a refund or another appropriate resolution.

13. Failed or Undelivered Orders

If an order does not arrive within the expected delivery period, customers should contact The OG Vendor so that the order can be investigated.

Where an order is confirmed as lost, undelivered, or otherwise eligible for a refund, an appropriate resolution may be provided in accordance with applicable law and the circumstances of the order.

Customers should ensure that their shipping address and contact information are accurate.

The OG Vendor is not responsible for delivery failures caused by incorrect information supplied by the customer.

14. Fraudulent or Abusive Return Activity

The OG Vendor reserves the right to investigate suspected fraudulent, abusive, or dishonest return activity.

Examples may include:

• Returning a different product from the one purchased.

• Returning a product that has been intentionally damaged.

• Repeatedly claiming that products were not received when delivery records indicate otherwise.

• Submitting false or misleading information.

• Attempting to obtain multiple refunds for the same order.

• Any other conduct intended to abuse the return or refund process.

Where permitted by law, The OG Vendor may reject fraudulent or abusive claims, suspend or terminate accounts, and take other appropriate action.

15. Seller Responsibilities

Sellers on The OG Vendor are responsible for:

• Providing accurate product descriptions.

• Clearly stating any applicable product-specific return conditions.

• Supplying genuine and lawful products.

• Responding appropriately to valid return requests.

• Accepting eligible returns in accordance with this Policy and applicable law.

• Providing refunds or replacements where required.

The OG Vendor may intervene in disputes between customers and sellers and may take appropriate action to protect customers and the integrity of the marketplace.

16. Marketplace Role

The OG Vendor provides a marketplace that connects customers with independent sellers.

Unless otherwise expressly stated, The OG Vendor is not the manufacturer or direct seller of products listed by independent sellers.

Accordingly, some return, warranty, replacement, and refund matters may need to be resolved with the relevant seller.

However, The OG Vendor may assist with return and refund disputes and may enforce marketplace policies against sellers who fail to meet their obligations.

17. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Cancellation is not guaranteed once an order has been processed, packed, or shipped.

Where an order can no longer be cancelled, the customer may need to follow the applicable return procedure after delivery.

Any cancellation rights provided by applicable law remain unaffected.

18. Shipping and Delivery Fees

Shipping and delivery fees are generally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

Where a return is required because the product was defective, damaged, incorrect, or materially different from its listing, eligible delivery and return costs may be refunded where applicable.

19. Product-Specific Return Policies

Some sellers or product categories may have additional return requirements.

Where a product listing contains a specific return period, condition, or restriction, customers should review those terms before purchasing.

However, product-specific policies may not remove or restrict rights that customers are entitled to under applicable law.

20. Consumer Rights

This Return & Refund Policy is intended to operate alongside applicable consumer protection laws and regulations.

Nothing in this Policy is intended to exclude, restrict, or waive any rights that cannot legally be excluded or waived.

Where applicable law provides a customer with rights that are more favourable than those contained in this Policy, those legal rights will apply.

21. Changes to This Return Policy

The OG Vendor may update this Return & Refund Policy from time to time.

Any updated version will be published on the website and will become effective from the date stated in the updated policy.

Customers should review this Policy before making a purchase or submitting a return request.

22. Contact Us

If you have questions about a return, exchange, replacement, cancellation, or refund, please contact The OG Vendor through the Contact Us page on our website.

When contacting us about an order, please provide your order number and relevant details so that we can assist you efficiently.

The OG Vendor

Website: https://theogvendor.com/

For return and refund enquiries, please use the Contact Us page available on the website.

Last Updated: August 22, 2026